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topic 60555

Problem with Certifications Which Aren't Specific

November 10, 2017

Q. I am having problems with certifications from finishing vendors. Some of them insist or default to certifying to my purchase order without noting the specification called out on the drawing. Certificate of Compliance is in the header. I maintain that this document does nothing more than what a packing slip does. When I ask for a certification it is because my customer wants a certification to a specific process and that process needs to be called out on the certification. Is this a problem for anyone else?

Richard Webb
QA Mgr - Lisle, Illinois

November 10, 2017

A. Richard,

I'm occasionally driven batty by customers that want a certificate of analysis, compliance, or whatever, but then aren't happy with what I send them, yet have trouble expressing what they do want me to put on there.

It's certainly good customer service to create whatever documentation the customer asks for, as long as the request is clear on what they need it to say.

One customer did tell me they just needed the "Certificate of Conformance" to state the order meets their purchase order, which as you said, seems little more than a glorified packing list. (In fact that's exactly what I sent them, the packing list with "Certificate of Conformance" added at the top and my signature added at the bottom.) Don't ask me why some people think that one more piece of paper, that doesn't state anything new, makes any kind of difference.

Of course, many customers are happy with anything that says "Certificate" as the top so long as they have something to put in the file drawer.

ray kremer
Ray Kremer
Stellar Solutions, Inc.
supporting advertiser
McHenry, Illinois
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