finishing.com -- The Home Page of the Finishing Industry
A website for Serious Education, promoting Aloha,
& the most FUN smiley you can have in metal finishing

HomeFAQsBooksHelpWantedAdvertiseForum
topic 6078

QC Saying: "»≠—what you don't measure"


(2000)

There is a famous quality quotation that says, in essence, that "you can't fix what you don't measure."

What exactly was the quotation and who said it? I saw it in print once and I would like to frame it.

Jeff Pernick
IHC Inc. - Detroit, Michigan USA


(2000)

Good question! I thought it was "You can't control what you don't measure".

Ted Mooney, finishing.com Teds signature
Ted Mooney, P.E. RET
finishing.com
Pine Beach, New Jersey


(2000)

I think Ted is correct and it came from Demming.

James Totter
James Totter, CEF
- Tallahassee, Florida


Quality Calibration Handbook

(2000)

According to the quality guru where I work, what you are looking for may be from Lord Kelvin, 1883:

"When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind."

bill vins
Bill Vins
microwave & cable assemblies
Mesa (what a place-a), Arizona 


January 2, 2011

I, too, thought it was Demming, so I sought to verify that. While Demming stressed measurement, he actually looked at many things that were important to control but that could not be measured.

Ken Robey
- Matthews, North Carolina, USA



This public forum has 60,000 threads. If you have a question in mind which seems off topic to this thread, you might prefer to Search the Site

ADD a Q or A to THIS thread START a NEW THREADView This Week's HOT TOPICS

Disclaimer: It's not possible to diagnose a finishing problem or the hazards of an operation via these pages. All information presented is for general reference and does not represent a professional opinion nor the policy of an author's employer. The internet is largely anonymous & unvetted; some names may be fictitious and some recommendations may be deliberately harmful.

  If you need a product/service, please check these Directories:

JobshopsCapital Equip. & Install'nChemicals & Consumables Consult'g, Train'g, SoftwareEnvironmental ComplianceTesting Svcs. & Devices


©1995-2017 finishing.com     -    Privacy Policy
How Google uses data when you visit this site.