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"Newly painted car has very fine scratches all over due to hand washing at repair shop"

February 11, 2010

I had my car repainted .When they called me to pick it up I noticed scratches in the clear coat or perhaps the color.The manager talked to me and said that the scratches happened when they washed it.
Is it possible to scratch the clear coat just by hand washing and drying.The clear has been applied for at least one month.
The corrective action is to use rubbing compound to take out the scratches.My fear is if washing and drying will scratch the clear coat what will rubbing compound do to it.
At present I'm not comfortable with the job they did , or is this normal?
I would appeciate any information you can give me
Thank you

Bill O'Mara
owner of car - Bloomington, Indiana

February 12, 2010

I would take the car back and tell the shop to buff the scratches out (after a cure period of course). You are not supposed to hand wash a car so soon after painting. If anyone knows that, a body shop should! Yes, fine scratches will appear from hand washing so soon after painting or clear coating. Hope you get satisfaction.

Mark Baker
Fellow Plater - Syracuse, NY USA

April 3, 2010

Sir, I was in the auto body repair business for 32 yrs. I assume your finish is a dark color. The small scratches will appear on your finish in time but shouldn't be noticeable upon leaving the shop with fresh paint. It is very hard to remove the appearance of scratches but I have found that washing a dark color with a car wash SPONGE only will keep further scratches from appearing. Never use cotton,wool,wash mitts on a dark colored vehicle. Wash and wax in a straight line only and never swirl as wax instructions say. Turtle wax makes a wax called Color Cure that will help get the scratches out but be prepared to spend many hours and do only one panel at a time.

Jack Nanney
- Greeneville, Tennessee, USA

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