Letter 6078

QC saying: "...what you don't measure"

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There is a famous quality quotation that says, in essence, that "you can't fix what you don't measure."

What exactly was the quotation and who said it? I saw it in print once and I would like to frame it.

Jeff Pernick
IHC Inc. - Detroit, MI USA

Good question! I thought it was "You can't control what you don't measure".

 
Ted Mooney, P.E.
finishing.com Inc. - Brick, NJ

I think Ted is correct and it came from Demming.

James Totter, CEF - Tallahassee, FL

According to the quality guru where I work, what you are looking for may be from Lord Kelvin, 1883:

"When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind."

Bill Vins microwave & cable assemblies Mesa (what a place-a), Arizona

I want to answer or follow-up on this subject publicly (in non-commercial fashion).

 

I want to post a new question or inquiry of my own on a different subject.