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Letter 12092
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Bill Reynolds |
You might want to check Italy. I think this is a proprietary system.
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AF Kenton |
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Bill, we printed the URL; thank you for taking the time to locate it.
But there are reasons we don't like to. We don't like for our supporting advertisers to pay the cost of maintaining contact info for their competitors. Plus, URLs and phone numbers change at lightning speed today and trying to keep more than 50,000 entries up to date is far less practical than keeping our Directories up to date and linking to them. Third, we can't print anything commercial in my column in Metal Finishing magazine so a single URL or brand name can make an otherwise interesting technical topic unpublishable. We're here to promote information exchange, not get in the way of it, but it's not as easy as it looks :-)
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Yes, it's sometimes difficult to know how to handle a query. A major part of our small business is metallurgical consulting, mainly to the ferrous castings industry. Outside the consulting jobs that are normal commercial contracts, is the occasional query that is never going to be chargeable. I have to decide whether to do it as a pro bono for the overall benefit of the art/science or stop someone from damaging themself; or leave it alone because it is either too big for pro bono; or leave it alone because it was obviously submitted by someone who won't understand the answer anyhow. You're in a similar dilemma needing to balance provision of pro bono services against the commercial interests of your sponsors. As has been said, "Life wasn't meant to be easy".
But Merry Christmas and a prosperous New Year to you, and may finishing.com continue to flourish.
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Bill Reynolds |
Just thought I'd add something here. When a customer asks for a specific process, it might be better to ask your end customer what he wants to achieve. There are a number of ways to cross a river. This process and a number of products are usually similar and achieve comparable results. It's a great way to hook people into brand names and processes. Also they usually cost more and achieve the same results as those that are more familiar. I'd go back to your customer.
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AF Kenton |

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